When To Move On

Our employment in a call center company is like a relationship with your girlfriend. Time to break it up when you find a better one. Hahaha! (Just Kidding!)

Leaving your company? Whatever the reason may be, I'm pretty sure it's valid and well-thought of. One of the main factors for this decision is the PAY or SALARY. We all know that times are hard. Imagine, 1 kilo of rice at 40 pesos. All prices of goods are spiraling high. Transportation cost and gas are also heading north almost every week. Companies who offer non-competitive pay will have high attrition rate. With lesser qualified agents around, companies should rethink about their compensation packages in order to keep their agents. It's more expensive to train new agents than to maintain them. I know one person who just enjoys attending the trainings, but when it's time to hit the floor, he resigns. But that's another story. Which reminds me, there's this company who has a different way of computing their employees salaries. For example, in their job offer, the monthly gross salary is P17,000. When the new employees get their payslips and paychecks, they're shocked about the computation for their take-home pay. It's their hourly rate times the number of hours they worked during the cut-off period. At the end of the day, their monthly gross is just P14,000 less deductions, so they'll just have P6,000 on their ATMs. Unfortunately, this was not explained at all during the JOB OFFER. As a result, agents who felt mislead or, for lack of better term, TRICKED, resigns. Is this legal? I'm not really familiar with the labor code, although I must admit, it's our duty to know our RIGHTS under the LAW. In any case, the employer just wasted money on training these agents.

There are also instances of pay disputes. We've heard a lot of "horror" stories about this issue. Companies should realize how difficult it is to be an agent. The shifting schedules, the metrics you have to keep, the office politics and stress of making all your "customers" happy no matter what. We've heard managers giving us lip service, "you, the agents are the frontliners of this business" so why not give what's due to us. For companies whose earning millions of dollars, why can't you fix the PAYROLL?

Like I mentioned above, there a lot more issues that agents have to face everyday. But the bottomline is, as long as the PAY is good, the other issues are more bearable and something we can live with.

Just a reminder fellow agents, we need to SAVE for the rainy days. SAVE! SAVE! SAVE!

Don't get me wrong. I'm not angry. I'm just making a point. Agents move on when there are more reasons to leave than to stay.