Gone are the days when you only have limited choices when it comes to call center jobs. The BPO industry here in the Philippines is rapidly growing. Other companies in other parts of the world are investing their money on our shores. Aside from US accounts, European and Australian companies are also making their presence felt here in our country. It means we don't have to endure graveyard shifts because other accounts coming in have similar timezones with what we have. That's good news to all of us, we don't really need to leave our country to look for better paying jobs. More companies also means more competition. Better offers and better deals.
If you want to work on a dayshift, you should apply in Orchids in Ortigas, Acquire in Shaw, Confabia in Eastwood, 24/7 and Citibank in Makati. These companies handle Australian accounts. Just to remind you though that their job offer is not as competitive as US accounts.
A lot of us are already tired of handling calls. Most accounts now offer Email and Chat support. Try applying in Transcom in Ortigas, TP in EDSA Crossing, Convergys in Makati and Sykes in Ortigas. Some of these accounts are also on a dayshift.
Most sites are also upgrading their facilities. From in-house gyms to daycare centers, open bars to entertainment centers. More state-of-the-art equipments, from AVAYA to Cisco systems, flat screens to LCD monitors.
At the end of the day, there's no such thing as a perfect account and a perfect shift and a perfect company. Let's admit it, we always find something to complain about. It's up to us agents to find our "special seat" on these companies, that will make us stay, work hard, earn big and be happy. Happy hunting and hopping mate!
